Make a start on our ‘Choosing Flooring’ page which contains a handy guide to flooring types, shades and buying considerations. We also offer free samples and have a floor visualiser app to help you decide between different options.
If you are exploring new flooring or looking for guidance on our products and services, these frequently asked questions will help you get started. Here you will find practical information on choosing the right flooring, ordering samples, locating your nearest retailer, understanding warranties and accessing support. If you need further assistance, our customer service team and retail partners are always ready to help.
- How can I find out which flooring type is best for me?
- Can I buy direct from Signature Floors?
No. As a manufacturer, we supply our products through our national network of flooring retailers. The Store Locator can help you find a list of retailers closest to you.
- Where is my nearest store?
You can find our flooring products at authorised flooring retailers across Australia. Simply use the Store Locator and enter your postcode to view retailers in your area.
- Do you have a showroom?
We don’t operate a public showroom. Instead, samples can be ordered directly to your home through our online sample service. Samples are free and available for delivery within Australia only. Additional information on sample ordering can be found here: (add link).
- When will I receive my samples?
Samples are dispatched via Australia Post and typically arrive within 5–10 business days. If you’d like to view our products sooner, please use the Store Locator to identify your nearest stockist.
- Can I buy offcuts or spare pieces?
As a manufacturer, we do not sell any products directly to consumers. Please visit our Store Locator and you’ll see a list of the retailers closest to you who may be able to help with offcuts or spare pieces.
- Do you sell rugs?
Yes. Rugs can be purchased directly at signature.rugs.com.au, or through selected local stockists. Use the Store Locator to identify stockists offering our rug service.
- How can I clean up a spill on my carpet?
We have a helpful guide on cleaning various common accidental spills – please download the guide here – or call [insert CS number] for further information. (Is this service available?)
- Can you provide pricing for this product?
Pricing is supplied by our retail partners. Use the Store Locator to find your nearest retailer, who can provide a free measure and quote.
- Where can I look at the warranties for your different products?
Each of our product ranges has a downloads section where you can see the warranty information for that product, otherwise you can check this page (insert link) for all of our warranties.
- How do I install my flooring?
We recommend that all flooring is installed by a qualified flooring installer. Your chosen retailer can arrange professional installation as part of the purchase process. Installation guidelines and our recommended adhesives can be found here: [insert link]
- How can I find out the price for each product?
You can get pricing from our retail partners. Use the Store Locator to find your nearest retailer, who can provide a free measure and quote.
- How do I register for B2B access?
Please contact your Signature Floors Area Sales Manager to arrange B2B access for your wholesale account.
- Does Signature offer matching trims?
Yes! We have exact match trims for use with our Hybrid and Laminate planks. Please order on B2B or contact customer service for assistance when you order.